Schonberger, Richard.

Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. - 4th ed., International student ed. - Homewood, IL : Irwin, c1991. - xvii, 926 p. : ill. ; 23 cm.

Online version:
Schonberger, Richard.
Operations management.
Homewood, IL : Irwin, c1991
(OCoLC)647106528

Includes bibliographical references and index.

Contents: Introduction to operations management --
Customer needs and expectations: new ideas about demand --
Translating demand into orders --
Translating planned orders into outcomes --
Areas for continuing improvement.



0256098816 (International ed. : pbk.) 0256082405 9780256098815

90044669


Production management.

Management.

TS155 / .S3244 1991

658.5 / SCO 1991

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