Reference and information services :

Cassell, Kay Ann.

Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath. - 3rd ed. - Chicago : Neal-Schuman, 2013. - xvii, 510 p. : ill. ; 23 cm.

Includes bibliographical references and indexes.

Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012. TOC



9781555708597 1555708595

2012031068


Reference services (Libraries)
Electronic reference services (Libraries)
Reference books--Bibliography.
Electronic reference sources--Directories.

Z711 / .C355 2013

025.52 / CAR 2013

Library Home | Contacts | E-Resources
Copyright @ 2011-2022 EWU Library
East West University