Crump, Michele J.

Meeting the needs of student users in academic libraries : reaching across the great divide / Michele J. Crump, LeiLani S. Freund ; with contributions from Steven Carrico ... [et al.]. - Witney : Chandos Pub., 2012. - xviii, 204 p. : ill. ; 24 cm. - Chandos information professional series .

Includes bibliographical references and index.

The divide as we see it / Michele J. Crump and LeiLani S. Freund --
Services in the information commons / LeiLani S. Freund --
A post-occupancy look at library building renovations : meeting the needs of the twenty-first century users / Steven Carrico and Ann Lindell --
Assess to cultivate you own library / Michele J. Crump --
Millennials and technology : putting suppositions to the test in an academic library / Pascal Lupien and Randy Oldham --
We asked and they told us : survey x2 / Michele J. Crump and LeiLani S. Freund --
Reaching across the divide / Michele J. Crump and LeiLani S. Freund. Table of contents

"Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student's approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig?--pub. desc

9781843346845 (pbk.) : 1843346842 (pbk.) :

Libraries and students.
Academic libraries.

027.7 / CRM 2012

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