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Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr.

By: Schonberger, Richard.
Contributor(s): Knod, Edward M.
Material type: TextTextPublisher: Homewood, IL : Irwin, c1991Edition: 4th ed., International student ed.Description: xvii, 926 p. : ill. ; 23 cm.ISBN: 0256098816 (International ed. : pbk.); 0256082405; 9780256098815.Subject(s): Production management | ManagementDDC classification: 658.5 Online resources: WorldCat details
Contents:
Contents: Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
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Item type Current location Collection Call number Copy number Status Date due Barcode Item holds
Text Text EWU Library
Reserve Section
Non-fiction 658.5 SCO 1991 (Browse shelf) C-1 Not For Loan 2771
Total holds: 0
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658.5 OPE 2011 Operations management : 658.5 PRO 2008 Production and operations management / 658.5 RUO 2003 Operations management / 658.5 SCO 1991 Operations management : 658.5 SLO 2013 Operations management / 658.5 SLO 2013 Operations management / 658.5 STO 2005 Operations management /

Online version:
Schonberger, Richard.
Operations management.
Homewood, IL : Irwin, c1991
(OCoLC)647106528

Includes bibliographical references and index.

Contents: Introduction to operations management --
Customer needs and expectations: new ideas about demand --
Translating demand into orders --
Translating planned orders into outcomes --
Areas for continuing improvement.

Business Administration

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