Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath.
By: Cassell, Kay Ann.
Contributor(s): Hiremath, Uma.Material type: TextPublisher: Chicago : Neal-Schuman, 2013Edition: 3rd ed.Description: xvii, 510 p. : ill. ; 23 cm.ISBN: 9781555708597; 1555708595.Subject(s): Reference services (Libraries) | Electronic reference services (Libraries) | Reference books -- Bibliography | Electronic reference sources -- DirectoriesDDC classification: 025.52 Online resources: WorldCat details
|Item type||Current location||Collection||Call number||Copy number||Status||Date due||Barcode||Item holds||Course reserves|
|Text||EWU Library Reserve Section||Non-fiction||025.52 CAR 2013 (Browse shelf)||C-1||Not For Loan||28845|
|Text||EWU Library Circulation Section||Non-fiction||025.52 CAR 2013 (Browse shelf)||C-2||Available||28911|
|Text||EWU Library Circulation Section||Non-fiction||025.52 CAR 2013 (Browse shelf)||C-3||Available||28912|
Includes bibliographical references and indexes.
Table of contents Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012.