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Managing conflict : interpersonal dialogue and third-party roles / Richard E. Walton.

By: Walton, Richard E.
Material type: TextTextSeries: The Addison-Wesley series on organization development. Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1987Edition: 2nd ed.Description: xi, 160 p. : ill. ; 21 cm.ISBN: 0201088592 (pbk.) :; 9780201088595.Subject(s): Conflict managementDDC classification: 658.4053 Online resources: WorldCat details
Contents:
Table of contents Interpersonal Conflict in Organizations -- The Dialogue Approach -- Trends in Organization and the Management of Differences -- Interpersonal Aspects of Intersystem Conflict -- Relation of Dialogue to Other Approaches to Conflict Management -- Comment on the Organizational Case Histories -- Plan of the Book -- Bill-Lloyd: Negotiating a Relationship -- Background -- Starting the Meeting -- Postconfrontation Reactions and Developments -- Mack-Sy: Confronting a Deeply Felt Conflict -- Background -- Discussion with Mack -- Discussion with Sy -- Meeting After Work: Trying to Get the Issues Joined -- Staff Meeting: Sy's Outburst -- Rest, Recuperation, and Repair -- Touching Bases Before Departure -- Further Developments -- Reconciliation -- Outcome -- Fred-Charles: Searching for an Accommodation -- Background -- Confrontation: Differentiation Phase -- Continuing the Dialogue for New Insights -- Analyzing the Ongoing Process -- Outcomes from the Confrontation -- Diagnostic Model of Interpersonal Conflict -- Cyclical and Dynamic Characteristics -- Substantive and Emotional Issues -- Triggering Events -- Conflict Tactics and Resolution Behaviors -- Proliferation Tendencies -- How to Manage Conflict -- Strategic Ingredients Supporting Productive Dialogue -- Interpersonal Dialogue -- Ensuring Mutual Motivation -- Achieving Balance in Situational Power -- Synchronizing Confrontation Efforts -- Managing the Differentiation and Integration Phases -- Promoting Openness -- Enhancing Communication -- Maintaining a Productive Level of Tension.
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Item type Current location Collection Call number Copy number Status Date due Barcode Item holds
Text Text EWU Library
Reserve Section
Non-fiction 658.4053 WAM 1987 (Browse shelf) C-1 Not For Loan 21621
Text Text EWU Library
Circulation Section
Non-fiction 658.4053 WAM 1987 (Browse shelf) C-2 Available 21622
Text Text EWU Library
Circulation Section
Non-fiction 658.4053 WAM 1987 (Browse shelf) C-3 Available 21623
Text Text EWU Library
Circulation Section
Non-fiction 658.4053 WAM 1987 (Browse shelf) C-4 Available 21624
Text Text EWU Library
Circulation Section
Non-fiction 658.4053 WAM 1987 (Browse shelf) C-5 Available 21625
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Includes bibliographies.

Table of contents Interpersonal Conflict in Organizations --
The Dialogue Approach --
Trends in Organization and the Management of Differences --
Interpersonal Aspects of Intersystem Conflict --
Relation of Dialogue to Other Approaches to Conflict Management --
Comment on the Organizational Case Histories --
Plan of the Book --
Bill-Lloyd: Negotiating a Relationship --
Background --
Starting the Meeting --
Postconfrontation Reactions and Developments --
Mack-Sy: Confronting a Deeply Felt Conflict --
Background --
Discussion with Mack --
Discussion with Sy --
Meeting After Work: Trying to Get the Issues Joined --
Staff Meeting: Sy's Outburst --
Rest, Recuperation, and Repair --
Touching Bases Before Departure --
Further Developments --
Reconciliation --
Outcome --
Fred-Charles: Searching for an Accommodation --
Background --
Confrontation: Differentiation Phase --
Continuing the Dialogue for New Insights --
Analyzing the Ongoing Process --
Outcomes from the Confrontation --
Diagnostic Model of Interpersonal Conflict --
Cyclical and Dynamic Characteristics --
Substantive and Emotional Issues --
Triggering Events --
Conflict Tactics and Resolution Behaviors --
Proliferation Tendencies --
How to Manage Conflict --
Strategic Ingredients Supporting Productive Dialogue --
Interpersonal Dialogue --
Ensuring Mutual Motivation --
Achieving Balance in Situational Power --
Synchronizing Confrontation Efforts --
Managing the Differentiation and Integration Phases --
Promoting Openness --
Enhancing Communication --
Maintaining a Productive Level of Tension.

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