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Reference and Information Services in the 21st Century : An introduction

by Cassell, Kay Ann; Hiremath, Uma.
Material type: materialTypeLabelBookPublisher: New York : Neal-Schuman Publishers, c2011Edition: 2nd ed. rev.Description: xvii, 461 p. : ill. ; 23 cm.ISBN: 9781555707408 (pbk. : alk. paper); 1555707408 (alk. paper).Subject(s): Reference services (Libraries) | Electronic reference services (Libraries) | Reference books -- Bibliography | Electronic reference sources -- DirectoriesOnline resources: OCLC
Contents:
Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.
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Item type Location Collection Call number Copy number Status Date due
Text Text Reserve Section Non Fiction 025.5'24 CAR 2011 (Browse shelf) C-1 Not For Loan
Text Text Circulation Section Non Fiction 025.5'24 CAR 2011 (Browse shelf) C-2 Available
Text Text Circulation Section Non Fiction 025.5'24 CAR 2011 (Browse shelf) C-3 Available

Includes bibliographical references and indexes.

Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.

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