Reference and information services in the 21st century : an introduction Kay Ann Cassell and Uma Hiremath.Material type: TextLanguage: English Publication details: New York : Neal-Schuman Publishers, c2011. Edition: 2nd ed. revDescription: xvii, 461 p. : ill. ; 23 cmISBN: 9781555707408 (pbk. : alk. paper); 1555707408 (alk. paper)Subject(s): Reference services (Libraries) | Electronic reference services (Libraries) | Reference books -- Bibliography | Electronic reference sources -- DirectoriesDDC classification: 025.524 LOC classification: Z711 | .C355 2011Online resources: OCLC
|Item type||Current library||Collection||Call number||Copy number||Status||Date due||Barcode||Item holds|
|Text||EWU Library Reserve Section||Non-fiction||025.5'24 CAR 2011 (Browse shelf(Opens below))||C-1||Not For Loan||28386|
|Text||EWU Library Circulation Section||Non-fiction||025.5'24 CAR 2011 (Browse shelf(Opens below))||C-2||Available||28387|
|Text||EWU Library Circulation Section||Non-fiction||025.5'24 CAR 2011 (Browse shelf(Opens below))||C-3||Available||28388|
Includes bibliographical references and indexes.
Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.