Mastering organizational knowledge flow : how to make knowledge sharing work / Frank Leistner.
By: Leistner, Frank.Material type: TextSeries: Publisher: Hoboken, N.J. : Wiley, c2010Description: xx, 183 p. : ill. ; 24 cm.ISBN: 9780470559901 (cloth); 047055990X (cloth).Subject(s): Knowledge managementDDC classification: 658.4038 Online resources: WorldCat Details | Ebook Fulltext
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Includes bibliographical references and index.
Table of contents Foreword: The Generations of Knowledge Management. Preface. Acknowledgments. Chapter 1 The Human Touch. Why This Book? Terminology and Definitions. Taking a Holistic View. Getting into the Flow. Case Study: ToolPool. Chapter 2 Getting Started. Project versus Initiative . Team Structures. Strategy and Assessment. Big Bang or Small. Chapter 3 Roles. Who Should Introduce and Drive Knowledge Flow Management? Who Should Worry about Knowledge Flow Management? Knowledge Intermediaries. Chapter 4 Basic Requirements for Successful Knowledge Flow Management. Passionate Initiative Support. Culture. Trust. Executive Support. Multiple Drivers. Chapter 5 Driving for Success. Internal Marketing: The Myth of Build It and They Will Come. The Pulse. Keep It Simple. Go Global: The Power of Scaling. Motivation. What If Your Knowledge Takes a Walk? Chapter 6 Barriers. Barriers Hindering the Flow. Knowledge Is Power: How Long? Sharing Knowledge Takes Effort. I Need Two More Weeks. Less Can Be More. Legal Limitations. Chapter 7 The Technology Trap. Asset or Pointer. Tools: Not Only Technology. CoPs. Skills Management. "Knowledge Bases". Portals. Open Space Technology. Search. Stories. Knowledge Transfer Sessions. Chapter 8 Measure and Analyze. Measure to Get What You Want. Measuring Quality. Analyze Your Initiative. Feed It Back. Chapter 9 Knowledge Flow Management: The Next Generation. The Role of Web 2.0++. Social Media Internally. What about 2020? Special Roles and Jobs. Stone Age: Creativity Leap through Communities. Technical Infrastructures. Chapter 10 Final Thoughts. Appendix A: Key Success Factors. Appendix B: Additional Resources. About the Author. Index.
Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues.
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