TY - BOOK AU - Schonberger,Richard AU - Knod,Edward M. TI - Operations management: improving customer service SN - 0256098816 (International ed. : pbk.) AV - TS155 .S3244 1991 U1 - 658.5 22 PY - 1991/// CY - Homewood, IL PB - Irwin KW - Production management KW - Management N1 - Online version: Schonberger, Richard. Operations management. Homewood, IL : Irwin, c1991 (OCoLC)647106528; Includes bibliographical references and index; Contents: Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement; BA UR - https://www.worldcat.org/title/operations-management-improving-customer-service/oclc/22209926&referer=brief_results ER -