TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: improving customer service 
SN  - 0256098816 (International ed. : pbk.)
AV  - TS155 .S3244 1991
U1  - 658.5 22
PY  - 1991///
CY  - Homewood, IL
PB  - Irwin
KW  - Production management
KW  - Management
N1  - Online version:
Schonberger, Richard.
Operations management.
Homewood, IL : Irwin, c1991
(OCoLC)647106528; Includes bibliographical references and index; Contents: 	Introduction to operations management --
Customer needs and expectations: new ideas about demand --
Translating demand into orders --
Translating planned orders into outcomes --
Areas for continuing improvement; BA
UR  - https://www.worldcat.org/title/operations-management-improving-customer-service/oclc/22209926&referer=brief_results
ER  -