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Reference and information services in the 21st century :

Cassell, Kay Ann.

Reference and information services in the 21st century : an introduction Kay Ann Cassell and Uma Hiremath. - 2nd ed. rev. - New York : Neal-Schuman Publishers, c2011. - xvii, 461 p. : ill. ; 23 cm.

Includes bibliographical references and indexes.

Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.

9781555707408 (pbk. : alk. paper) 1555707408 (alk. paper)

Reference services (Libraries)
Electronic reference services (Libraries)
Reference books--Bibliography.
Electronic reference sources--Directories.

Z711 / .C355 2011

025.524 / CAR 2011

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