Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr.

By: Schonberger, Richard Contributor(s): Knod, Edward M Material type: Text

TextLanguage: English Publication details: Homewood, IL : Irwin, c1991. Edition: 4th ed., International student edDescription: xvii, 926 p. : ill. ; 23 cmISBN: 0256098816 (International ed. : pbk.); 0256082405; 9780256098815Subject(s): Production management | ManagementDDC classification: 658.5 LOC classification: TS155 | .S3244 1991Online resources: WorldCat details

Contents:

Contents: Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Text	Dr. S. R. Lasker Library, EWU Reserve Section	Non-fiction	658.5 SCO 1991 (Browse shelf(Opens below))	C-1	Not For Loan		2771

Total holds: 0

Online version:
Schonberger, Richard.
Operations management.
Homewood, IL : Irwin, c1991
(OCoLC)647106528

Includes bibliographical references and index.

Contents: Introduction to operations management --
Customer needs and expectations: new ideas about demand --
Translating demand into orders --
Translating planned orders into outcomes --
Areas for continuing improvement.

Saifun Momota

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